Uptime is a service, not a promise.
HORIZONE SERVICES INC provides system reliability services that help software companies manage monitoring, alerts, incident records, on-call rotations, and reporting.
Checks and dashboards across every service, job and dependency.
Severity, routing and suppression, so a page means act now.
Response, timeline, cause and follow-ups tracked to closure.
Rotations and escalation covering nights, weekends and holidays.
One monthly document: availability, incidents, response times, open actions.
What is watched, what pages whom, what nobody owns.
Severities rewritten, duplicates merged, noise switched off.
Named owners, escalation path, runbooks for the top ten alerts.
Availability, incidents, response times, what we fix next.
We carry the on-call load your engineers should not.
Most of our clients are software teams past their first outage and short on the time to run reliability properly. They keep shipping product; we keep the systems watched, the pages meaningful and the records straight. We work across the stacks and stages below.
Coverage across nights, weekends and holidays, so your team keeps a normal week.
Reliability functions run as one service: monitoring, alerts, incidents, on-call and reporting.
New tools to adopt. We work in the monitoring and paging stack you already run.
No migration. We operate in the tools you already run.
Monitoring, alerting and incident work happen inside your existing platforms — we tune and run them, we do not ask you to rip and replace. If a tool in your stack cannot do the job, we tell you plainly.
Before the first call
Do you replace our on-call, or join it?
Either. Some clients hand over nights and weekends only; others give us the primary rotation with their engineers as escalation.
Do we have to change tools?
No. We work in the monitoring and paging stack you already run, and tell you plainly if something in it cannot do the job.
How does an engagement start?
With a fixed-scope assessment of your current coverage, followed by a written plan of what we would set up first.
Who owns the records?
You do. Runbooks, incident history and reporting live in your systems, so nothing leaves with us.
Send us your on-call schedule. We will tell you what is wrong with it.
1938 E Harney St, Laramie, WY 82072 · info@horizonesrvs.com